Today our FTD mercury system, which is basically the back-bone of the entire store, decided to implode. Mercury must be in retrograde or something. Needless to say, this makes it difficult to run the business smoothly since we can not process credit cards, print the cards for deliveries, keep track of inventory, or receive wire-orders. We’ve been transported back to the way our store was run in the 90′s…. but even then we could process credit cards! It is moments like this that test your adapting and survival skills. We are able to fax in our credit cards to the processing company and we have our wire-orders phoned in to the store. We’re writing out the delivery cards by hand (going old school and trying to use the best penmanship possible), and we’re routing our deliveries by hand. As you can imagine, all of this is frustrating and slow, but just as the show must go on, the deliveries must go out. It’s similar to that moment in ”It’s a Wonderful Life” when the stock market crash happens on George’s wedding day and the savings and loan must stay open until 5PM or else they will be forced out of business. You rally. You figure out a way. You keep trudging forward. You get the deliveries out.
Looking back, our shop has survived several tragedies, still getting the deliveries out in a timely manner. The first thing that comes to mind was when a brush fire came within yards of our home. Jodi rushed to the house to defend it with garden hoses, but the rest of us, including a 7-year-old version of myself, stayed at the store to make sure that people received their flowers. The great hwy 41 fire was another local tragedy that Bloom’n’Grow persevered through. We had to reroute our deliveries, but all of our orders were sent out.
Then, of course, we have September 11th. The day that the world stood still. Yet, we still sent out our deliveries, for what helps to soothe tragedy and mourning more than the sweet, innocent beauty of flowers? On September 11th, more than any other day, people needed a slight glimmer of hope. That hope just might lie in a brightly colored sunflower.
The local earthquake in December of 2003 was another difficult day. Not only did the earthquake shatter half of our vase supply, but it also occured only days before Christmas… a very busy time for the flower shop. What did we do? We cleaned up the shattered glass, improvised with what vases we had left, and got those orders out!
When life gets tough, sometimes it’s only that small satisfaction that you persevered and continued onward in order to help the lives of others. You never know what a bouquet of flowers can do to cheer up someone’s day; and that, in turn, helps make our day here at Bloom’n’Grow. So, if you haven’t given someone hope lately, consider stoping by the store to order some flowers. You’ll be happy you did, and so will we. (Plus, we should have our credit card machine up and running shortly!)



